Dell achieved record customer satisfaction scores according to first quarter 2009 survey results from Technology Business Research (TBR). Dell is No.1 in customer satisfaction across all TBR survey reports including IT Service and Support, x86 servers, corporate notebooks and desktops.
TBR Customer Satisfaction Studies analyze survey results from medium and large corporate end users about their notebook, desktop, and x86-based server installed brands. After achieving substantially improved satisfaction scores in the third and fourth calendar quarters of 2008, Dell continued to improve service levels and product offerings, earning the distinction of the most improved performer of the year in TBR’s study.
The News
Highlights from the first calendar quarter surveys include:
• Corporate IT Service and Support Satisfaction – …