An Independent Study Confirms T-Mobile as a Leader in the Wireless Industry
in Providing Quality Customer Care
T-Mobile USA, Inc. achieved the highest ranking in the J.D. Power and Associates 2009 Wireless Customer Care Performance StudySM – Volume 1. Survey results show T-Mobile ranked higher than all of its competitors for overall customer care performance.
Since 2004, T-Mobile has achieved the highest ranking in seven of the past eight Customer Care Performance Studies conducted by J.D. Power.
“This award reflects our customers’ opinions of their experience with T-Mobile. Customer opinions are the most important measurement we have of the service we provide,” said John Birrer, senior vice president of customer service, T-Mobile USA. “Every T-Mobile employee is focused on …